Privacy Policy – Your Data at 288min

1 Who We Are

288min operates the online gaming platform available at 288min.pro, offering Sports betting, Live Casino, Fish Games, Bingo, and related services to players in Pakistan. When this policy refers to "288min", "we", "us", or "our", it means the platform and the team responsible for operating it.

For any questions or requests related to your personal data, you can reach the team at [email protected]. All data-related requests are handled by the support team and processed within a reasonable timeframe.

2 Data We Collect

We collect personal information in different categories depending on how you interact with the platform. The table below gives a clear overview of the main categories:

We do not collect sensitive personal data such as biometric information, health records, or political or religious affiliations. We collect only what is genuinely needed to provide the service.

3 How We Collect Your Data

Your personal data reaches us through several channels, all of which are under your control or directly tied to your use of the platform:

• Registration: When you create a 288min account, you provide your name, mobile number, date of birth, and preferred payment method.
• Identity verification: When we ask you to verify your identity before processing a withdrawal, you may submit a copy of your CNIC or other government-issued document.
• Deposits and withdrawals: When you transact using JazzCash, Easypaisa, Raast, bank transfer, or card, the relevant payment details are captured as part of processing the transaction.
• Platform usage: As you navigate the platform, technical data about your session, device, and activity is recorded automatically. This is standard practice for any web-based platform.
• Support interactions: When you contact our support team via live chat or email, the conversation is logged so our team can follow up and improve service quality.
• Cookies and tracking technologies: We use cookies and similar tools to remember your session, understand how the platform is being used, and improve the experience. See Section 9 for details.

4 Why We Use Your Data

Every piece of data we hold is used for a specific, legitimate purpose. We do not process data speculatively or hold it "just in case". The main reasons we use your personal information are:

• Account management: To create, maintain, and secure your 288min account, and to verify your identity when required.
• Processing transactions: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, and other supported payment methods.
• Platform security: To detect and prevent fraud, money laundering, duplicate accounts, and other prohibited activity described in our Terms and Conditions.
• Customer support: To respond to your queries, resolve account issues, and handle disputes in a timely manner.
• Responsible gaming: To monitor play patterns that may indicate problem gaming behaviour, and to enforce limits or self-exclusions you have set on your account.
• Service improvement: To understand how the platform is used so we can improve performance, fix issues, and develop new features.
• Communications: To send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts. We do not send unsolicited marketing unless you have explicitly opted in.

5 Payment Data and Financial Security

Payment data is among the most sensitive information we handle. When you deposit or withdraw using JazzCash, Easypaisa, Raast, a bank account, or a card, the following applies:

• Your mobile wallet number (JazzCash or Easypaisa) is recorded against your account to ensure withdrawals are processed back to the correct method and to prevent third-party payment fraud.
• Card details such as your full card number and CVV are never stored on 288min's servers. Card transactions are processed through a third-party payment gateway that handles storage and transmission under its own security standards. We only receive a transaction reference and a masked card number for our records.
• Bank account details provided for Raast or direct bank transfer are stored securely and used only to process the specific transaction for which they were provided.
• All payment data is transmitted over encrypted connections. We do not transmit payment details in plain text at any point.

6 Data Sharing

288min does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We share data only in the following specific, necessary circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, and card payment gateways receive the minimum data needed to process your transaction. Each payment provider operates under its own privacy policy and security standards.
• Identity verification services: If we use a third-party service to verify your identity documents, only the documents you submit and the result of the verification are shared. These services are bound by confidentiality obligations.
• Technical service providers: Hosting, analytics, and platform infrastructure providers may process data on our behalf under strict data processing agreements. They are not permitted to use this data for their own purposes.
• Legal and regulatory requirements: If we are required by a court order or other legal process to disclose account information, we will comply with that obligation. We will notify the affected account holder where legally permitted to do so.
• Fraud investigation: In cases of suspected fraud, money laundering, or other serious violations, we may share relevant data with financial institutions or other platforms to protect the integrity of the system.

Any third party that receives data from 288min under the above circumstances is required to handle it with the same level of care and security that we apply internally.

7 How Long We Keep Your Data

We retain personal data for as long as it is needed to fulfil the purpose for which it was collected, or as required to comply with our legal obligations. In practical terms:

• Active accounts: All account and transaction data is retained for as long as your account is active on the platform.
• Closed accounts: After an account is closed, we retain identity and transaction records for a minimum period required for financial record-keeping and fraud prevention purposes.
• Support communications: Chat and email logs are retained for up to 12 months after the last interaction to support quality review and dispute resolution.
• Usage and device data: Anonymised usage data may be retained beyond the above periods for platform analytics. Once anonymised, it can no longer be linked back to your identity.

Once the applicable retention period has passed, data is securely deleted or irreversibly anonymised. You may request early deletion of your data – see Section 10 for your rights in this regard.

8 Security Measures

Protecting your data from unauthorised access, loss, or misuse is a core responsibility at 288min. The security measures we have in place include:

• Encrypted connections: All data transmitted between your browser or device and 288min's servers travels over TLS-encrypted HTTPS connections. Unencrypted HTTP access is not permitted.
• Access controls: Access to personal data within the 288min team is restricted on a need-to-know basis. Staff who handle player data are bound by confidentiality obligations.
• Session security: Your account session is protected by a secure token that expires automatically after a period of inactivity. We recommend logging out when using a shared device.
• Fraud monitoring: Automated systems monitor account activity for patterns consistent with account takeover, fraudulent transactions, or other security threats, and flag them for review.

No system is completely immune to all possible threats, but 288min takes reasonable and proportionate technical and organisational steps to minimise the risk of a data breach. If a breach affecting your personal data occurs, we will notify affected users as promptly as the situation allows.

9 Cookies and Similar Technologies

288min uses cookies – small data files stored on your device – and similar tracking technologies to make the platform function correctly and to understand how it is being used. The main types we use are:

• Essential cookies: These are required for the platform to work. They manage your login session, remember your language preference, and keep your betting slip intact as you navigate. You cannot opt out of essential cookies without disrupting core platform functionality.
• Analytics cookies: These help us understand which pages and features are most used, how long sessions last, and where users encounter problems. The data collected is aggregated and is not used to identify you individually.
• Preference cookies: These remember choices you have made – such as display preferences – so you do not have to set them again on your next visit.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will affect your ability to log in and use the platform normally.

10 Your Rights Over Your Data

You have meaningful rights over the personal data 288min holds about you. These are not just listed for appearance – you can actually exercise all of them by contacting support:

To exercise any of these rights, email us at [email protected] with your registered mobile number and a description of your request. We do not charge a fee for data requests and aim to respond within 30 days.

11 Minors and Age Protection

288min is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires users to confirm their age, and we may request documentary proof of age at any time during the account lifecycle.

If we become aware that a person under 18 has registered an account or provided personal data, that account will be closed immediately and any funds returned to the depositing payment method. All data associated with the minor's account will be deleted from our systems.

If you are a parent or guardian and believe that someone under 18 in your care has registered on 288min, please contact support immediately at [email protected]. We take these reports seriously and act on them promptly.

12 Changes to This Privacy Policy

288min may update this Privacy Policy from time to time to reflect changes in the platform, our data practices, or applicable requirements. When we make changes, we update the "Last updated" date at the top of this page.

For significant changes that materially affect how your personal data is used, we will make reasonable efforts to notify you directly through your registered contact details or through a notice when you next log in. It is your responsibility to review this policy periodically. Continued use of the platform after an updated policy is published constitutes your acceptance of the changes.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with us:

For questions about our Terms and Conditions, bonus policies, or responsible gaming tools, please visit the relevant pages or contact support through the live chat inside the platform. Our FAQ page also covers many common questions about accounts and payments.